Frequently Asked Questions
We have gone above and beyond to provide a detailed description of each dress in our inventory. We included a recommendation of the body type on which it would best fit. Our size chart is provided on the website to put your mind at ease when ordering. If it is your first time renting and the dress does not fit, please call us within 24 hours of receiving your item, during our regular business hours: Monday-Friday, 11:00 a.m. to 6:00 p.m., at +491785314558 or email us immediately at firstname.lastname@example.org. Once you notify us, send us back the item and you will be refunded the rental cost, excluding delivery fee.
If your item is returned late, the amount that you will be charged for a late fee should vary based on the price of the rental. The calculation would be the rental price divided by the number of rental days, e.g., for a 4-days rent and a rent cost of 39€, each day of delay will cost 9.75€.
Currently, we only rent our dresses within Germany. If you are interested in purchasing one of our dresses, we can ship worldwide. Find out more about our shipping policy here.
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